{"id":33942,"date":"2023-11-10T16:00:59","date_gmt":"2023-11-10T16:00:59","guid":{"rendered":"https:\/\/www.foscarini.com\/faq\/"},"modified":"2024-04-08T15:13:26","modified_gmt":"2024-04-08T15:13:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.foscarini.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom\/tpl-customer-care.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33942","page","type-page","status-publish","hentry"],"acf":{"customer_care":{"contatti_domanda":false,"testo_principale":"<h1>FAQ<\/h1>","sezioni":[{"id":"#account","testo":"<h1>My account\u200b\u200b\u200b\u200b<\/h1>\r\n<div class=\"set\">\r\n\r\n<button>How do I create my account?<\/button>\r\n<div class=\"content\">\r\n\r\nTo create an account, click on the Foscarini icon at the top right and then \u201cRegister\u201d. Once you have created an account, you will be able to save your favourite products and share your wishlist with your friends.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I create the password to my account? <\/button>\r\n<div class=\"content\">\r\n\r\nTo create your password, click on the Foscarini icon at the top right and then \u201cRegister\u201d. Once you have completed the registration process, choose and enter your password when prompted.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I change my password? <\/button>\r\n<div class=\"content\">\r\n\r\nTo change your password, click on the Foscarini icon at the top right, access the \u201cMy account\u201d section and click on the \u201cChange password\u201d item.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How can I retrieve my password if I\u2019ve changed it? <\/button>\r\n<div class=\"content\">\r\n\r\nTo retrieve your password, click on the Foscarini icon at the top right, click on \u201cAccess\u201d and then \u201cForgotten my password\u201d. Enter your e-mail address and follow the procedure.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I modify my personal data? <\/button>\r\n<div class=\"content\">\r\n\r\nYou can edit your personal details in the \u201cMy account\u201d section, by clicking on \u201cedit\u201d.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I delete my account? <\/button>\r\n<div class=\"content\">\r\n\r\nTo delete your account, simply contact our Customer Service (<a href=\"http:\/\/www.foscarini.com\/en\/contatti\" target=\"_blank\" rel=\"noopener\">Contacts<\/a>).\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I subscribe to the newsletter? <\/button>\r\n<div class=\"content\">\r\n\r\nYou can subscribe both during your account registration process as well as by clicking on the \u201cSubscribe to the newsletter\u201d item on the (<a tabindex=\"0\" href=\"http:\/\/www.foscarini.com\/en\" target=\"_blank\" rel=\"noopener\">Homepage<\/a>).\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>How do I unsubscribe from the newsletter? <\/button>\r\n<div class=\"content\">\r\n\r\nTo stop receiving our newsletter, click on \u201cUnsubscribe\u201d directly in the e-mail you received or by contacting Customer Service(<a tabindex=\"0\" href=\"http:\/\/www.foscarini.com\/contatti\" target=\"_blank\" rel=\"noopener\">Contacts<\/a>).\r\n\r\n<\/div>\r\n<\/div>"},{"id":"#prodotto","testo":"<h1>Product<\/h1>\r\n<div class=\"set\">\r\n\r\n<button>Where can I find the assembly instructions? <\/button>\r\n<div class=\"content\">\r\n\r\nThe assembly instructions can be consulted and downloaded in pdf format from the page dedicated to the product in question of the website.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>Where can I find the product datasheet?<\/button>\r\n<div class=\"content\">\r\n\r\nThe product datasheet can be consulted and downloaded in pdf format from the page dedicated to the product in question.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>Where can I find information about the light sources? <\/button>\r\n<div class=\"content\">\r\n\r\nTo find out which light bulb to use, consult the assembly instructions which can be downloaded from the page dedicated to the product in question. If on the other hand you want to find out more about light sources, we have created a<a href=\"https:\/\/www.foscarini.com\/en\/guide-to-light-sources\/\"> Guide to light sources<\/a>, which you\u2019ll find in the footer of the \u201cCustomer Service\u201d section.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What is the IP (Ingress Protection)? <\/button>\r\n<div class=\"content\">\r\n\r\nThe IP degree of protection is a standard international parameter used to identify the degree of protection of the enclosures of electrical and electronic devices against the ingress of external agents of a solid or liquid nature.\r\nIP20 (symbol): fixture protected against penetration by solids measuring more than 12 mm and not protected against liquids.\r\nIP44 (symbol): fixture protected against penetration by solids measuring more than 1 mm and protected against water sprays.\r\nIP65 (symbol): fixture totally dust-tight and protected against water projected from a nozzle.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>Certifications <\/button>\r\n<div class=\"content\">\r\n\r\nCE certificate (symbol): certifies the product\u2019s conformity to the provisions of EU directives.\r\nEAC certificate (symbol): a certification marking confirming conformity of goods with the standards of the Eurasian Customs Union.\r\nENEC certificate (symbol): voluntary mark issued by third-party bodies. It certifies that the product conforms to and abides by the requirements of the EN 60598 standard and is designed and built in companies whose quality management system meets the requirements of standard UNI EN ISO 9001.\r\n\r\n<\/div>\r\n<\/div>"},{"id":"#fonti-luminose-dimmerabilita","testo":"<h1>Light sources and dimmability\u200b\u200b\u200b<\/h1>\r\n<div class=\"set\">\r\n\r\n<button>How can I find the right light bulb for my lamp? <\/button>\r\n<div class=\"content\">\r\n\r\nTo find out which light bulb to use, consult the assembly instructions which can be downloaded from the page dedicated to the product in question. If on the other hand you want to find out more about light sources, we have created a <a href=\"https:\/\/www.foscarini.com\/en\/guide-to-light-sources\/\">Guide to light sources<\/a>, which you\u2019ll find in the footer of the \u201cCustomer Service\u201d section.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What is the lamp holder? <\/button>\r\n<div class=\"content\">\r\n\r\nThe lamp holder is the device onto which the light bulb is fitted, allowing the connection between the electrical circuit and the lamp itself.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What is the difference between a built-in LED and a retrofit LED lamp? <\/button>\r\n<div class=\"content\">\r\n\r\nLamps with a built-in LED already include the illuminating body which produces light when electrical current passes through it so no additional light bulbs need to be purchased. The built-in LED boards produce a low energy consumption and can only be replaced by qualified staff. Retrofit LED lamps are low energy-consumption lamps which allow users to choose from different colour temperatures (warm-cold light). They are easy to fit, replace and purchase from any electrical store. To check compatibility with your lamp model, consult the assembly instructions.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What does dimmable mean? <\/button>\r\n<div class=\"content\">\r\n\r\nDimmable means adjustable. If a lamp is dimmable, we can in fact adjust the light intensity it emits.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What does MyLight mean? <\/button>\r\n<div class=\"content\">\r\n\r\nMyLight technology makes it possible to control the intensity of light all the way to turning it off completely, using the dedicated App. The system is simple and straight-forward. Simply install the lamp and pair it via Bluetooth to your smartphone, tablet or other control device. No further configurations by qualified personnel are necessary.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>Guide to light bulbs <\/button>\r\n<div class=\"content\">\r\n\r\nIf you want to find out more about light sources, we have created a <a href=\"https:\/\/www.foscarini.com\/en\/guide-to-light-sources\/\">Guide to light sources<\/a> , which you\u2019ll find in the footer of the Customer Care section.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"set\">\r\n\r\n<button>What is the CRI? <\/button>\r\n<div class=\"content\">\r\n\r\nCRI is the acronym of Colour Rendering Index. This value measures the ability of a light source to replicate the chromatic hues and the colours of the objects illuminated as realistically as possible. All Foscarini lamps guarantee top-quality colour rendering.\r\n\r\n<\/div>\r\n<\/div>"}]},"preview_slider":{"titolo":"","testo":"","video_domanda":false,"link_video":""}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Foscarini<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.foscarini.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Foscarini\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-08T15:13:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.foscarini.com\/en\/faq\/\",\"url\":\"https:\/\/www.foscarini.com\/en\/faq\/\",\"name\":\"FAQ - Foscarini\",\"isPartOf\":{\"@id\":\"https:\/\/www.foscarini.com\/#website\"},\"datePublished\":\"2023-11-10T16:00:59+00:00\",\"dateModified\":\"2024-04-08T15:13:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.foscarini.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.foscarini.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.foscarini.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.foscarini.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.foscarini.com\/#website\",\"url\":\"https:\/\/www.foscarini.com\/\",\"name\":\"Foscarini\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.foscarini.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ - Foscarini","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"FAQ","og_url":"https:\/\/www.foscarini.com\/en\/faq\/","og_site_name":"Foscarini","article_modified_time":"2024-04-08T15:13:26+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.foscarini.com\/en\/faq\/","url":"https:\/\/www.foscarini.com\/en\/faq\/","name":"FAQ - Foscarini","isPartOf":{"@id":"https:\/\/www.foscarini.com\/#website"},"datePublished":"2023-11-10T16:00:59+00:00","dateModified":"2024-04-08T15:13:26+00:00","breadcrumb":{"@id":"https:\/\/www.foscarini.com\/en\/faq\/#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.foscarini.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.foscarini.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.foscarini.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.foscarini.com\/#website","url":"https:\/\/www.foscarini.com\/","name":"Foscarini","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.foscarini.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"}]}},"_links":{"self":[{"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/pages\/33942"}],"collection":[{"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/comments?post=33942"}],"version-history":[{"count":4,"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/pages\/33942\/revisions"}],"predecessor-version":[{"id":213542,"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/pages\/33942\/revisions\/213542"}],"wp:attachment":[{"href":"https:\/\/www.foscarini.com\/en\/wp-json\/wp\/v2\/media?parent=33942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}